My Booking does not display


Troubleshooting solutions

  • Check the marine terminal operator’s website to see if the export booking number can be found there. If it does display on the website, contact the marine terminal’s customer service department and request that they send an announcement to PierPASS.
  • If the container does not display on the marine terminal’s website, contact the shipping line, confirm the booking number and location are correct, if so, request that they re-send the container data to the terminal.
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