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The container should be at the terminal but PierPass shows it as "Pending"

 

Troubleshooting solutions

  • Check the marine terminal operator’s website to see if the container can be found there. If it does display on the website, contact the marine terminal’s customer service department and request that they send an announcement to PierPASS.
  • If the container does not display on the marine terminal’s website, contact the shipping line, confirm the container number and location are correct, if so, request that they re-send the container data to the terminal.
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