TMF has been paid but the terminal still shows HOLD


Troubleshooting solutions

The TMF may be paid but there may be other HOLDS that the terminal has placed on this container, such as demurrage, customs, etc.
  • Check with the terminal about the HOLD. For terminal contact information, click here.
The TMF may have been paid, but the payment did not go through because the account is suspended.
  • Log in and check both Import and Export Fees Due for outstanding charges.
The TMF may have been paid, but the payment is still being processed at the terminal.
  • It may take up to one hour before the process releases the HOLD. Check back periodically
Helpful Hint: In the future, please try to pay the TMF in advance of attempting to pick-up the container.
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